As a bank or an insurance company, you must continually offer your
customers unique, added-value services and adapt to changing
customer demands. Mondial Assistance Turkey can help you do
just this by anticipating your immediate and future needs.
Customer: Insurance Application: B2B and B2C Project Name:
Assistance Services Objective: To help insurers in difficult times;
increase loyalty Services: Vehicle Assistance Home Assistance
Personal Assistance Workflow: The assistance platform directly
responds all applications coming 7/24. Services designed regarding
the needs of Insurance portfolio are being provided to help clients
in their difficult times
Non-Claim Bonus Service Workflow: Non-Claim bonus documents are
faxed to people who apply to Insurance Company in written form or
orally by Mondial Assistance. Non-claim bonus requests are sent
without any delay and the reasons of the applicants for their
requests are asked and recorded to the system.
The messages of the people calling Insurance Company out
of the office hours and in the weekends are conveyed to the
relevant people at Insurance Company by e-mail, SMS or
calling their mobile phones accordingly.
