Mondial Assistance

Nothing speaks stronger than the truth

Mondial Assistance Turkey’s multi-lingual, around-the-clock operations centre, combined with its extensive network of assistance and service providers, delivers the best solutions when and where you need them. Here are a few true stories illustrating how, through real time interaction, we manage complex situations, anytime, anywhere.





Istanbul, Turkey, 07:00 a.m.
March 27st, 2003

The day starts like any other. Early. But today Ali must catch a
flight to Milan, Lale has a meeting at 9:15 and Ece can’t get out
of bed. Her face pockmarked with the first signs of chicenpox, is
warm, feverish and her temperature is 39oC!
Lale calls the doctor who promises...

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Izmir, Turkey, 05:00 p.m.
September 15th, 2004

Murat has been planning his 2005 trip to South America for a
long time. With his credit card Murat is a member of Concierge
Services, a 24-hour service for just about any kind of assistance
imaginable. 
Murat needs help in locating cyber cafes throughout Chilie,
Costa...

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Madrid, Spain, 02:30 p.m.
April 14th, 2003

Jorge receives an alarming call- water is seeping through the floor
of his flat, flooding flats below and the concierge has cut off the
building’s water supply. He foregoes his vacation and returns to
Madrid. Luckily, Jorge is in the hands of Mondial Assistance group.
He...

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