Our commitment to Quality

Mondial Assistance Group is world leader in assistance, travel insurance and customer services. The Group provides its corporate clients with quality, innovative, tailor-made solutions, and their customers with seamless, real-time assistance anytime, anywhere...



Quality in management

When controlling quality, one measure matters more than any other: the degree of relief we bring our customers when they need it most.



ISO Certificates

1994 France Secours First Assistance Firm in Europe which was granted an ISO certificate 1995



Customer satisfaction is our goal

Our ongoing goal to continually achieve quality excellence in internal processes and external services is ultimately to be able to meet the demands of our clients and their customers. After all, in our business, true quality is measured by how well and how efficiently we provide relief to those who need it - whether this relief is delivered in information, intervention assistance, physical and moral comfort, or reassurance. As long as we strive to deliver the best quality offer, we will accomplish our goal - complete customer satisfaction.

Quality standards text

If you would like to know more about the Group’s quality standards, please click here to connect to our Corporate web site...

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